Certificate II in Business

Certificate II in Business


Whether you just want to brush up on your office administration skills, or you need to learn these skills from scratch, this course will teach you the basics of working in a business environment.

This course has been designed to teach you about different procedures in business including becoming proficient in office technology (such as using a computer), dealing with customers and clients, and developing your writing skills.

Study Options




Career opportunities




Course length

Study mode


Start date


Qualification Description

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Course Structure

There are 12 units in this qualification:

  • BSBWHS201 – Contribute to health and safety of self and others
  • BSBIND201 – Work effectively in a business environment
  • BSBINN201 – Contribute to workplace innovation
  • BSBITU201 – Produce simple word processed documents
  • BSBSMB201 – Identify suitability for micro business
  • BSBWOR202 – Organise and complete daily work activities
  • BSBCUS201 – Deliver a service to customers
  • BSBINM201 – Process and maintain workplace information
  • BSBCMM201 – Communicate in the workplace
  • BSBITU203 – Communicate electronically
  • BSBSUS201 – Participate in environmentally sustainable work practices
  • BSBWOR203 – Work effectively with others

Support and Delivery


Study anywhere

You will have access to an industry-leading LMS to study from, which is compatible with any device and can be accessed 24/7



Access our online community hub to ask like-minded people those burning questions, or even to form a study group.


Experience Teachers

You have access to our industry teachers, who can guide and nurture your throughout your course


Industry Connections

We tailor your support needs and connect you with the right people as and when needed


What do I get with my studies?

We will provide everything that you need to be successful in your course. This may include:

  • Prescribed textbook
  • Student email address and access to Microsoft Office
  • Access to our online LMS
  • 1-on-1 support from a trainer and assessor
  • Access to online forums and instant messaging
  • and much more.

Have a Question or Ready to Enrol?