Certificate III in Customer Engagement

Certificate III in Customer Engagement


This qualification is designed to build your capability to work in a customer service and sales setting using a broad range of competencies in a varied work context.

Study Options




Career opportunities




Course length

Study mode


Start date


Qualification Description

This qualification reflects the role of individuals working in a range of complex customer services roles.

Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

Individuals would work under supervision, but may have some authority to delegate. 

Course Structure

There are 12 units in this qualification:

  • BSBCUE301 – Use multiple information systems
  • BSBCUE307 – Work effectively in customer engagement
  • BSBCUE309 – Develop product and service knowledge for customer engagement operation
  • BSBCUS301 – Deliver and monitor a service to customers
  • BSBCUE203 – Conduct customer engagement
  • BSBCUE204 – Collect date
  • BSBCUE308 – Conduct outbound customer engagement
  • BSBCUE403 – Schedule customer engagement activity
  • BSBCMM301 – Process customer complaints
  • BSBITU203 – Communicate electronically
  • BSBITU307 – Develop keyboarding speed and accuracy
  • BSBWOR203 – Work effectively with others

Support and Delivery


Study anywhere

You will have access to an industry-leading LMS to study from, which is compatible with any device and can be accessed 24/7



Access our online community hub to ask like-minded people those burning questions, or even to form a study group.


Experience Teachers

You have access to our industry teachers, who can guide and nurture your throughout your course


Industry Connections

We tailor your support needs and connect you with the right people as and when needed


What do I get with my studies?

We will provide everything that you need to be successful in your course. This may include:

  • Prescribed textbook
  • Student email address and access to Microsoft Office
  • Access to our online LMS
  • 1-on-1 support from a trainer and assessor
  • Access to online forums and instant messaging
  • and much more.

Have a Question or Ready to Enrol?